Check-in counters will generally open 2 hours prior to departure. Please get ready your valid passport, air ticket or booking confirmation, and visa if applicable before proceeding for check-in. Please ensure that your travel documents are in order before leaving the check-in counter.

For more information on the check-in requirements, please consult your airline representative or the ground handling agent.
(Passengers are also advised to read the New Aviation Security Measures for Hand-Carried Luggage and pack their belongings appropriately, before arriving at the airport.)

Cabin / Hand Carry Baggage

Passengers are allowed one piece of hand-carry baggage weighing 5kg (11 lbs), or 7kg (16lbs), subject to airline allowance. In terms of size, the bag's total length, width and height must measure no more than 115cm or 46”. This baggage will be screened right after departure immigration.

Our x-ray machines are film safe and thus they will not damage your films or diskettes. Please remove all security items and sharp objects before going through the security screening. You may get more information on security items from the check-in counter staff.

Excess Baggage

Airlines have different baggage allowances. Please refer to the airline website for more information.

Tiger Airways : www.tigerairways.com

Cebu Pacific Air : www.cebupacificair.com

Firefly : www.fireflyz.com.my

Restricted Baggage Items

International safety measures are in place to protect you and your loved ones when traveling. It is important to comply with these measures, as failure to do so could endanger the safety of all passengers on board the aircraft. It is also an offence if you fail to comply with them.

What is prohibited on board the aircraft?

• Firearms of any type including replicas or toys
• Explosives including fireworks, flares, toy gun caps
• Gases including compressed gas cylinders, tear gas, mace, pepper sprays, household aerosols
• Flammable materials including petrol, lighter fuel, paint, thinners, non-safety matches, fire lighters, flammable glue
• Poisons including weed killers, pesticides, insecticides
• Corrosive substances including batteries, mercury, drain cleaners
• Other dangerous goods such as magnetized or radioactive material, toxic or infectious substances like laboratory diagnostic samples

Please check with airlines for more information on prohibited items

Please have your travel documents (i.e passport, boarding pass etc) ready for inspection by the security officers prior to entry into the Departure Immigration Hall, as well as during immigration clearance.

Unlike in Terminals 1, 2 and 3 where security screening are conducted at the boarding gates, security screening at the BT is located right after departure immigration. You should not have any sharp objects with you, or in your hand carry baggage as the security screening officers will confiscate and dispose of these items. If you need to carry such items for your trip, please pack them into your check-in baggage.

Passengers with medical conditions who need to carry medical items such as needles or syringes in their hand-carry baggage must be able to produce the appropriate medical proof when requested by the security officers.

Passengers who wish to have fragile items manually inspected instead of x-ray examination may make such requests to the security screening officers.

There are restrictions on the carriage of Liquids, Aerosols and Gels in hand-carry luggage for flights departing Singapore. Please click here for more information.

Boarding gate will open about 30 minutes before the departure time. While waiting, you may enjoy the facilities and services in the Departure Lounge. The walking distance from the Departure Lounge to the furthest gate is no more than 150m and there is no further security screening at the boarding gates.

Upon checking of your passport and boarding pass at the gates, you will then take a short 20 metres walk on the tarmac to board the aircraft via a mobile step.

All passengers should check that they are issued with the correct boarding passes and that their travel documents are in order before leaving the Check-in counter.

Passengers with medical conditions who need to carry medical items such as needles or syringes in their hand-carried baggage should have with them and produce the appropriate medical advice.

Passengers who wish to have fragile items manually inspected instead an of x-ray examination may make such request to the security screening officers.

All passengers should not leave their bags unattended at all times. The Airport Police will remove any unattended items found in the airport.

All passengers should not carry:

1. bags for other people
2. bags / articles that do not belong to them
3. items that are wrapped (eg. gifts) of which they have no knowledge of the contents.

Passengers who need Police assistance may call (65) 6546 0000 (24 hours).

At Singapore Changi Airport, the Civil Aviation Authority of Singapore, Changi Airport Group, Singapore Police Force, Immigration and Checkpoints Authority, airlines and other airport agencies work closely together in the interest of ensuring aviation security and at the same time, endeavour to make your sojourn through Singapore Changi Airport a pleasant one.

A 7% Goods and Services Tax (GST) is levied on all goods imported into Singapore. If you are a visitor, tourist, returning citizen or permanent resident of Singapore, you will be granted GST relief for all new purchases (excludes liquor and tobacco) under these conditions :

Time Away from S'pore	18 yrs old and above	Below 18 yrs old
Less than 24 hours	S$50.00	No Relief
24 to 48 hours	S$150.00	S$50.00
More than 48 hours	S$300.00	S$100.00

GST is levied on goods purchased exceeding the above values. GST relief will not be offered to work-permit, employment, student, dependent or long-term pass holders.

There are 2 GST refund operators in the BT, namely Global Refund and Premier Tax Free. Simply spend S$100 or more at any ONE shop carrying 'Tax Free Shopping' or 'Premier Tax Free' logo, and obtain a refund cheque / voucher from the shop. Show the goods together with the refund cheque / voucher, receipts and passport to the Customs officer who is located in the Check-in Hall. You can choose to have your refund in the form of cash, credit card, or bank cheque. For Global Refund customers, you can also opt for Changi Shopping Vouchers and receive an additional 10% on your refund value.

A handling fee will be deducted from your GST amount for the refund service. DFS administers its own cash refund system and similar rules apply.

For assistance, please contact:

Global Refund :	6546 5089 (Operating from 0530H to last departing flight) taxfree@sg.globalrefund.com
Premier Tax Free :	6546 4353 (Operating from 0530H to last departing flight) www.premiertaxfree.com
DFS Galleria :	6229 8102 (10am to 9.30pm)

Duty Free Concessions

Enjoy Duty-free Concession if you

• are at least 18 years old and above;
• have arrived from countries other than Malaysia, and
• have been away from Singapore for at least 48 hours.

Type	Amount
Liquor	1 Litre
Wine	1 Litre
Beer	1 Litre

For Bulky Items or Goods to be Checked-in

Please approach the Tourist Refund Counter at the Departure Check-in Hall of your departing terminal. Present the goods; duly completed refund form; your passport; and confirmed air-ticket.

Upon obtaining endorsement on the refund form, please either:

• Clear departure immigration and proceed to the counter of Global Refund or Premier Tax Free if you are holding Global Refund Cheque or Premier Tax Free Voucher
• Or mail the refund form back to the retailer to process your GST refund, if you have purchased from a retailer operating the Tourist Refund Scheme on his own.

For Hand-Carried Goods

Please clear departure immigration and approach the Tourist Refund Counter. Present the goods; duly completed refund form; your passport; and confirmed air-ticket.

Upon obtaining endorsement on the refund form, please either:

• proceed to the counter of Global Refund or Premier Tax Free if you are holding Global Refund Cheque or Premier Tax Free Voucher; or
• mail the refund form back to the retailer to process your GST refund, if you have purchased from a retailer operating the Tourist Refund Scheme on his own.

All major currencies are accepted at the money changers which are located at the Departure Lounge and Arrival Greeters' Hall. Phone cards are also available at the money changers.
Automated Teller Machines can be found at the Check-in Hall, Departure Lounge and Arrival Greeters' Hall.

Singapore implemented the reporting of cross border movements of physical currency and bearer negotiable instruments into and out of Singapore on 1 November 2007. This is part of Singapore's overall efforts to combat transnational crime, money laundering and terrorism financing.

A traveller who enters or leaves Singapore is required to give a report if he carries with him an amount exceeding Singapore dollars 30,000 (or its equivalent in a foreign currency). The report shall be handed over to the immigration officer at the Customs Red Channel on arrival in Singapore, and at the immigration counter on departure from Singapore. The form “Physical Currency and Bearer Negotiable Instruments Report (Traveller)” which is available in the English, Chinese, Malay and Japanese languages, can be obtained from the immigration card counter, Singapore Visitor Centre, police post and the airlines. You can approach any immigration officer for assistance to complete the report.

You may wish to visit Singapore Police Force website for more information as the law also covers receipt from outside Singapore as well as movement through cargo, post and other means. Please note that this is NOT a currency control regime. There is no restriction on the type or amount that can be moved into or out of Singapore as long as a report is given.

If you are a Permanent Resident, Immigration Long-Term Pass Holder or Work Permit Holder you can apply for a personalized Access Card. It enables you to clear immigration at Changi Airport using the automated express channel. You'll need to apply in person, during office hours, at any one of the following locations:

• ICA Building
• Access Card Centre, Arrival Immigration Hall of Changi Airport, Terminal 3 (for passengers within the Departure Transit Lounge only)
• Access Card Centre, Woodlands Checkpoint, 5th Storey, Departure Bus Hall
• Access Card Centre, Tuas Checkpoint, Departure Bus Hall

The card costs S$30 and is valid for three years.

For more information, please click here.